While Big Box Printing will use reasonable efforts to prevent delay of delivery schedules, in no case shall Big Box Printing be liable for any consequential or damages resulting from any delay in shipment or delivery. Orders are F.O.B. The customer shall have recourse only to its selected courier for any shipping issues. Big Box Printing shall not be liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances. Unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation. Shipping rates for high quantity products depend on the customers access to a shipping dock and forklift, otherwise additional charges may apply.
What if something goes wrong?
Big Box Printing does everything possible to reduce the arrival of damaged goods, but damages do occur sometimes. In the event of receiving a damaged order, please send an email to firstname.lastname@example.org detailing the damage. In the email, please attach a picture of the damage for our insurance and for any claims against the courier. Do not dispose of the item as we may require you to return it (if return is required we will arrange return shipping). Once we have been notified, we will replace the damaged goods as soon as possible!